About Us
Meet the people behind our outsourcing company!
Michael Rosman
Co-founder of EZ Outsourcing Solutions
Bruce Silverman
Co-founder of EZ Outsourcing SolutionsOUR STORY
Michael Rosman and Bruce Silverman, the co-founders of EZ Outsourcing Solutions, are North Americans who have walked in your shoes. Michael was asked in a recent interview, “What led you to the outsourcing industry?”
He responded, “Almost ten years ago, my consulting business in Boston, Massachusetts, began to take off. I needed more labor to help service my existing clients and strategically plan for growth. But I had a problem. My aspirations exceeded my budget. A friend suggested, “Have you considered outsourcing?” My response was, “What is outsourcing? ”
Thus, the journey began. Ideally, I wanted lead generators, appointment setters, technical support staff, a virtual assistant, and help with my website. I spent weeks talking to dozens of companies in the United States and Canada that provided these services. The bottom line was that I couldn’t afford the cost.
My friend suggested, “Why don’t you try independent freelancers from companies like UpWork (formerly Odesk and Elance)? They will be less expensive.” So I tried that for about a year, with mixed results. Yes, it was more affordable, but managing a staff of independent freelancers was time-consuming and frustrating. There were technical limitations and a lack of cohesiveness and consistency. Discouraged but determined, I contacted my friend and asked, “What’s next?” She said, “I think you should try to find a company in The Philippines to help you.” My response was, “Where is the Philippines?
Thus began the journey that led to the best business decision I ever made. After looking at a world map and discovering that The Philippines was in Southeast Asia, the exhaustive research process began again. I spent the next few weeks talking to dozens of companies in The Philippines, most of them in Manila. I liked the concept of working with one company that provided the technology, infrastructure, and multi-faceted labor pool of employees with different skill sets and areas of expertise. And the price was right – about one-third of what a North-American company would cost.
However, my head began pounding as I furiously noted the different requirements each company mandated. I needed to contract with a minimum of five agents for six months or three agents for one year.
I wanted to find a company that would allow me to hire one or two agents for one of two months. Persistence pays. Finally, I talked to a company with all the services I was seeking. When they suggested, “Why don’t you hire one full-time Agent for one month and see how it goes,” I was ecstatic. When they added, “we will help with training also,” I knew I had hit paydirt.
In summary, I spent years searching for the perfect fit. Today, I have a thriving consulting business and successfully help bridge North American companies to ezOutsourcing Solutions, the ideal outsourcing partner.
OUR TEAM
Gerry Henesy
Client Relations Business Development
Erin Brazil
Director of Sales
Richard Farneski
Senior Lead Generator
Jilliane Borcena
Call Center Director
Cristine Taylor
SEO Specialist
Allan Llaneta
In-house Training Director
Joshua Clark
Project Manager
Abigail Camacho
Team Leader
King Alferez
EZ Outsourcing Solution Agent
Ricci Nicole Magno
EZ Outsourcing Solution Agent
Kathryn Isardas
EZ Outsourcing Solutions AgentOUR TEAM
Composed of a heterogenous team, thereby bringing different cultures together, EZ Outsourcing Solutions bridged American businesses with the utilization of this abundant offshore staffing.
Gerry Henesy
Client Relations Business Development
Erin Brazil
Director of Sales
Richard Farneski
Senior Lead Generator
Jilliane Borcena
Call Center Director
Cristine Taylor
SEO Specialist
Allan Llaneta
In-house Training Director
Joshua Clark
Project Manager
Abigail Camacho
Team Leader
King Alferez
EZ Outsourcing Solution Agent
Ricci Nicole Magno
EZ Outsourcing Solution Agent
Kathryn Isardas
EZ Outsourcing Solutions Agent
Kimberly Joyce Mejaro
Director of Operations
Jeneth Eson
Senior Sales Representative
