EZ Outsourcing Solutions

The Moving Company

The Moving Company

This Moving Service Company is a service provider that specializes in moving household goods anywhere within the United States.  They are a professional household mover who caters to unique needs of customers no matter the size of the move.

Partnership with EZ Outsourcing Solutions

The Moving Company was referred to the renowned EZ Outsourcing Solutions through its reputation for truthfully providing business to consumer services, such as customer and outbound services. 

 

The primary goal is to make outbound calls and help increase sales, especially during peak moving seasons. And so, more customer support services became a demand.

EZ Outsourcing Solutions first started with a handful of Sales Agents which multiplied during the peak moving seasons. In just a year, EZ Outsourcing Solutions made business to business partnerships with other companies and was able to book more than $2 million, thereby, creating its own brand and becoming one of the great providers of world-class services.

RESULTS

With the success in inventory and booking, The Moving Company outsourced other business functions to EZ Outsourcing Solutions and started to look into customer service and reception doing administrative tasks.

 

The customer support team and reception handle the following:

ESCALATION CALLS

STATISTICS REPORT

EMAILS (INBOUND AND OUTBOUND)

COLLECTIONS

CUSTOMERS' DISPUTES (PHONE CALLS, EMAILS, AND WITH THE BANK)

Within three years, EZ Outsourcing Solutions was able to help The Moving Company provide a more stable and profitable team and provide quality Customer Service experience to its customers.  EZ Outsourcing Solutions’ training model includes multitasking and flexibility to updates and changes in processes.  Ramping up in sales especially during peak moving season is made easy thru EZ Outsourcing Solutions.  The Moving Company does not worry about constant training of employees which saves human resource and managerial costs to them.

Hurry and outsource to EZ Outsourcing Solutions by contacting us through the provided contact information below.